Hey, customer! Try on my apron, and then complain.

Any one who has worked in the service industry gets it: It’s tough waiting tables. But if you have common sense, or any compassion, as a customer, you should realize that as well.

Not only do servers make minimum wage (and that’s minimum wage for servers, a whopping $4.85 here in Chicago), we don’t get benefits. We completely rely on gratuity.

I’ve heard people say that any idiot can wait on a table, but I’ve worked side-by-side with otherwise smart, competent people who can’t do it. They get overwhelmed. They forget who needed another Bud Light and who asked for a side of ranch. Or they crumble when an angry customer yells at them because his burger wasn’t cooked exactly right, or her vodka tonic doesn’t have an extra lime in it. And people do yell at you. People will be mean. They won’t say please or thank you. They won’t make eye contact with you. Even worse, they’ll look right through you.

As a server, I’ve been yelled at, cursed at, and treated like a complete piece of crap. I’ve had to jump out of the way of a drunken woman vomiting. I’ve been grabbed by a stranger and kissed on the mouth. (And those two incidents happened during the same shift.) I’ve been asked inappropriate questions, ogled, and hit on the ass. I’ve been warned to “be careful walking to my car” after my shift. I’ve mopped up a kid’s vomit without so much as a “thank you” from his parents.

And when many nights, you head home with your feet and back aching, and less than 100 bucks in your pocket, this is quite a lot to take. I think it would be a lot to take if I made $1,000 every night.

Yet, still, I work my ass off to keep a smile on my face, to say “thank you,” to get people’s food and drinks ordered correctly and quickly, and to bite my tongue when I’m insulted or mistreated. Don’t forget: the customer is always right.

So when I read an article like this one, a piece by David Sax in the New York Times, it makes me furious. An excerpt: